Mobile / Casino
At casinoplu, your account data stays under your control. This policy covers exactly what information we collect when you use our platform, how we store it, and what choices you have — including data connected to transactions made through Maya, Coins. ph, and Bank Transfer.
When you create an account on casinoplu, we collect the details you submit during registration — name, contact information, and login credentials. We also record activity related to your account wallet, including transaction references connected to Maya, Coins. ph, and Bank Transfer deposits or withdrawals. This data is used to operate your account, process your requests, and respond to support queries. We do not sell your personal information to unrelated third parties. Where local law requires us to verify your identity before processing a withdrawal, we collect only the documents specified by that requirement — no more. Cookies and similar tools are used to keep your session active and to remember your preferences across visits; you can adjust cookie behaviour through your browser settings at any time. Data we hold is kept only for as long as it remains necessary for account operation or as required under applicable local rules. Access to your records is limited to staff who need it to carry out their specific role. This policy applies to accounts accessed from regions where our service is available under local law.
Transaction references from Maya deposits and withdrawals are logged against your account record for reconciliation and support purposes.
Coins. ph payment data is captured at the point of transaction and held only as long as required for account and compliance purposes.
Bank Transfer details submitted during a transaction are stored securely and used solely to match and confirm the relevant account movement.
This policy sets out what is inside and outside its scope so you know exactly what protections apply to each part of your interaction with casinoplu. Not every touchpoint falls under the same rules — understanding the boundaries helps you make informed choices about how you use the platform.
Covered. Data collected at login, registration and session activity — including device identifiers and IP records — falls within this policy.
Covered. Payment references from Maya, Coins. ph and Bank Transfer are governed here; your bank or e-wallet provider's own terms apply to their side of the transaction.
Covered. Behavioural signals such as which game categories you browse or how long a session runs are recorded and governed by this policy.
Not covered here. If you follow a link away from casinoplu to an external site or payment gateway, that service's own privacy terms apply from that point.
You have real, actionable choices about the information we hold. Reviewing what we have, correcting something that is wrong, or asking a question about retention — each of these is straightforward. Log in to your account dashboard to see the personal details currently on file. If anything is inaccurate, the account settings page includes editable fields for name, contact number, and email address. Changes take effect after we verify the update, following the steps shown on that page. Where a document was submitted for identity verification, you can ask us to confirm which documents we hold and why. We do not delete transaction records that are required under applicable local rules, but for all other data categories, you can request a review of what is retained and for how long. Raising a question takes only a message to our support channel — no special form is required.
Your account dashboard shows the personal details we currently hold. Log in and navigate to account settings to see the active data fields.
Edit your name, contact number or email directly in account settings. Verification of the change follows the steps shown on that screen.
Send a message to support to ask which data categories we retain and for how long. We will respond with specifics relevant to your account.
For non-transaction data, you can request a review of what is kept. Reach us through the support channel and specify which records you want us to check.
Any question about this privacy policy — whether it is about a specific data category, a document you submitted, or a correction you need — can be raised through the channels below. We respond to privacy-related queries as a priority.
Send your privacy question to our support email address listed in your account dashboard. Include your registered email so we can match the request to your record.
Open the live chat widget from any page when you are logged in. State that your query is privacy-related so it is routed to the correct team without delay.
Logged-in users can send a message directly from the account panel. This creates a tracked thread linked to your account, which helps us respond accurately.
Our approach to data protection is built around keeping only what is necessary and securing it throughout its lifecycle. We do not retain records beyond the period needed for account operation or required under applicable local rules.
Account data is stored on access-controlled systems. Records connected to Maya, Coins. ph or Bank Transfer transactions are kept only as long as required for reconciliation and compliance, then removed.
We use cookies to maintain your logged-in session and remember display preferences. You can clear or restrict cookies through your browser settings; some features may behave differently if you do.
Login credentials are stored in hashed form — we do not see your password in plain text. If you suspect unauthorised access, change your password immediately from account settings and contact support.
When this policy changes, we post the updated version here and note the revision date at the top of the page. Continued use of your account after a change indicates acceptance of the updated terms.
These are the questions we hear most often about how casinoplu handles your personal data. If your question is not here, reach us through the support channel and we will respond with specifics relevant to your account.
We collect the details you enter during registration: your name, email address, contact number and login credentials. If you complete identity verification, the documents you submit are also recorded and held under the terms of this policy for as long as required.
Payment references from Maya and Coins. ph are used only to match and confirm your account transactions. We do not share this data with unrelated third parties. Your wallet provider's own privacy terms govern what they record on their side of each transaction.
We keep data only as long as it is needed for account operation or as required under applicable local rules. Transaction records tied to applicable compliance requirements are retained for the period those rules specify; other data categories are reviewed and removed once they are no longer needed.
Yes. Log in to your account dashboard and open account settings to view the details currently on file. Editable fields for name, contact number and email are shown there. Submit the correction and follow the verification steps displayed on that screen.
Send a message through live chat or the account message centre. State clearly that it is a privacy query and specify which data categories you want reviewed. We will respond with the information relevant to your account record.
We post the updated policy on this page and note the revision date at the top. We recommend checking this page periodically. Continuing to use your account after a revision indicates you have accepted the updated terms; if you have concerns, contact support before that point.